Quality Management

Continuous Improvement Program (CIP)

PEPC manages CIP activities based on the Decree of the President Director of Pertamina No. Kpts-46 / C00000 / 2017-S0 dated 14 August 2017 regarding Code of Pertamina Quality Management System. For each implementation of improvement activities or efforts to resolve an idea / problem / innovation individually or in groups to support the achievement of company goals, it is mandatory to use the concept of the Continuous Improvement Program (CIP). CIP activities are carried out bottom-up and top-down in the PEPC environment to support the completion of tasks and responsibilities in daily work in a functional environment and between functions.

CIP activities are divided into four (4) categories, as follows:

1. Project Collaboration Improvement (PC-Prove)
2. Functional Team Improvement (FT-Prove)
3. Individual Improvement (I-Prove)
4. Replication Team Improvement (RT-Prove)

The four activities include Planning for Ideas / Innovations (Plan), Implementation (Do), Evaluation (Check) and Standardization, Socialization, CIP Audit I (activities) & II (implementation), the Sustainability Audit (Act), and the Internal – Directorate – Corporate CIP Presentation Forum.

The number of CIP Teams participating in the PEPC Internal Presentation forum from 2017 – 2020 experienced from 32 teams in 2017 to 40 teams in 2020.

Achievement of the CIP PEPC Team pe period 2017 – 2020:

• 2017
  • Received 3 Platinum and 7 Gold at the UIIA Forum
  • Received 2 Gold at the Asian Pacific Quality Organization International Presentation Forum (APQO) in the Philippines
• 2018
  • Received 1 Platinum, 4 Gold, and Best Value Creation Achievement at the APQA Forum
  • Received 3 Platinum and 5 Gold at the UIIA Forum
  • Received 1 Gold at the International Presentation Forum in Abu Dhabi
• 2019
  • Received 4 Gold on the APQA Forum
  • Received The Best Value Creation Achievement at the APQA Forum
  • Received 3 Platinum, 4 Gold, The Best Value Creation at the UIIA Forum
• 2020
  • Received 2 Platinum, 3 Gold at the APQA Forum
  • The Best Performance Excellence at the APQA Forum
  • The Most Value Creation Achievement at the APQA Forum
  • Special Recognition for Upstream Cost Production at the APQA Forum
  • Received 5 Platinum, 6 Gold at the UIIA Forum
  • Best Value Creation I (PC-Prove Phenomena) & III (PC-Prove OPSPROD 2020) at the UIIA Forum

System & Standardization Management (SSM)

PEPC manages the System & Standardization Management (SSM), including mapping Business Processes by referring to the world-class best practices of the American Productivity and Quality Center (APQC) ) Framework, SKKMIGAS, Pertamina (Persero), Pertamina Hulu Way (Pertamina Exploration Way – PEW, Pertamina Upstream Development Way – PUDW, Pertamina Drilling Way – PDW, Production Way) and the current business environment. Business Process Mapping is carried out by the Integrated ISO Implementation Team, according to the Business Process as outlined in the PEPC President Director’s Decree dated 20 November 2017 and updated on 31 July 2019.

In PEPC’s Business Process, the process Work related to carrying out upstream oil and gas activities, namely exploration, development, operation and production, is carried out in a sustainable manner and requires coordination or a management system that ensures aspects of company sustainability, confidentiality, culture, effectiveness, security and smooth processes are carried out by internal resources. However, with government policy c.q. SKKMIGAS several work processes are submitted to external resources (Exxon Mobil) based on a Joint Operating Agreement (JOA).

To support the achievement of the new PEPC Vision (updated on 1 October 2020) and excellent performance, PEPC has implemented and International Standard System certification, namely ISO Series / ISO Integration, namely:

1. ISO 9001: 2015 regarding Quality Management Systems
2. ISO 14001: 2015 regarding Environmental Management Systems
3. ISO 45001: 2018 concerning Occupational Health and Safety Management Systems
4. ISO 37001 Certification : 2016 regarding the Anti-Bribery Management System (SMAP) obtained on 23 December 2019, and the first Re-certification on 26 – 27 October 2020.

Knowledge Management (KM)

PEPC carries out Knowledge Management (KM) management to improve employee competence and culture Knowledge Sharing (knowledge sharing) both from within PEPC, Subholding Upstream and from PT Pertamina (Persero). Activities to support the successful management of Knowledge Management activities, including:

1. Forum Sharing Offline / Online (Webinar)
   Is a form of forum knowledge sharing carried out through face-to-face (before the Covid-19 pandemic) and online / internet media (Webinars). In 2020, in connection with the Covid-19 pandemic, the offline sharing forum was replaced by an online internal forum within the PEPC employee environment.

   The Knowledge Sharing Forum being held includes:

   • PEPC Internal Sharing Forum
   • PUSHKU Forum (Upstream Subholding Knowledge Up Officer)
   • POLS Forum (Pertamina Online Learning & Sharing)
   • Webinar Forum